Contact Our Team
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with verification, deposits and withdrawals, or to set deposit limits and self-exclude. We process account enquiries securely and aim for prompt replies; use live chat for immediate assistance or email for detailed requests. Phone support is available for urgent matters during office hours listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, verification and payment queries; typical reply within 1 hour) |
| General enquiries | [email protected] (business, security and account enquiries; please allow up to 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission queries; replies within 48 hours) |
| Phone | +44 20 7946 0832 (sales and support line; Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 (critical issues; emails monitored outside office hours) |
Email Assistance
Email is our preferred contact method for detailed requests, account queries or any case needing documents. Please send messages to [email protected] with a clear subject line and current contact details to help us respond quickly. Including account ID, screenshots or copies of documents speeds resolution and avoids unnecessary delays.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond to most enquiries within one business day. Live chat usually replies immediately or within an hour, while email queries are typically handled within 24 hours. More complex cases, for example payment checks, KYC or dispute investigations, may take longer depending on their nature, and we will update you with progress and an estimated timescale if extra time is required.
Feedback
We’d love your feedback. Send suggestions, ideas or bug reports to help improve the site and our services. Every message is read carefully by our team and used to refine promotions, gameplay and usability. Your input shapes future features and fixes, so please share what you like or what could be better. We appreciate your time and insight.